Return & Refund Policy

This policy sets forth the official return, exchange and refund rules applicable to all purchases made via windspiritstudio.com. By completing checkout and receiving goods, you agree to abide by all terms stated below.

Eligible Return Period

Customers are allowed to initiate return requests within thirty calendar days starting from the date you receive your ordered items. Any return application submitted beyond this time frame will not be accepted under normal circumstances.

Conditions for Accepted Returns

All returned merchandise must remain in original unused condition. Items need to keep intact original packaging, tags and labels attached properly. Apparel products including dresses, jeans and swimwear shall be unwashed, unworn and free of stains, scratches, damage or personal odor.

Products with obvious signs of wear, improper use, man-made damage or missing accessories will be rejected for return and refund service.

Non-Returnable Items

For hygiene reasons, certain intimate swimwear items cannot be returned once opened or tried on. Customized products, clearance sale goods and promotional limited items are also excluded from regular return service.

Return Shipping Responsibility

If returns are caused by personal reasons such as inappropriate size, style dissatisfaction or personal preference, customers shall take charge of all return shipping expenses. We will not cover outbound or return freight fees in such cases.

In cases where items are delivered wrong, defective in quality or damaged before delivery, we will bear the relevant return shipping cost after effective verification.

Refund Process

After we receive and inspect returned goods and confirm all items meet return standards, we will start the refund procedure promptly. The full payment amount will be returned through your original payment channel. The actual arrival time of funds depends on the processing speed of your payment platform and bank system.

Partial refund application is also available if you only need to return part of items in one single order.

Exchange Service Rules

If you need to change for different size, color or other styles, you can submit exchange requests within valid return period. The whole exchange process follows the same product condition rules as regular returns. Any price difference will be settled correspondingly between two sides.

Product Quality Issues Handling

Once you find manufacturing flaws, fabric defects, wrong specifications or other quality problems after receiving packages, please take clear photos as proof and contact our support team as soon as possible. We will confirm the situation quickly and arrange reasonable solutions including free return, replacement or full refund.

Application Guidance

To start a return or refund request, you can send detailed order information and related descriptions to our official support email. You can also get help through the Contact Us page to finish relevant procedures step by step.

Policy Revision Statement

windspiritstudio reserves the right to modify and update this return and refund policy according to actual business needs. All updated clauses will be displayed on this page officially, and newly generated orders shall follow the latest effective rules.

Official Contact Information

Email: Support@windspiritstudio.com
Phone: +1 983 4598 1357
Business Address: 247 Woodridge Lane, Memphis, TN, 38128

You may check more shopping rules via Shipping Policy and Terms and Conditions.